SWIM SCHOOL GENERAL INFORMATION
WELCOME
Welcome to the Sydney Olympic Park Aquatic Centre Swim School. Our swimming lessons provide an enjoyable and rewarding experience. On this page we have compiled general information consisting of the most frequently asked questions. If you have any further enquiries please don't hesitate to contact the Swim School on 02 9752 3666.
WHAT TO BRING TO SWIMMING LESSONS
- Swimming costume
- Towel
- Goggles (not compulsory but advisable)
- Swimming cap - (not compulsory but advisable) can be purchased from the swim school office
- Hair bands for students with long hair
- Appropriate clothing and footwear to leave the centre
SWIM SCHOOL ENTRY PASSES
Once the Swim School has received full payment you will be given a Swim School Pass. This needs to be presented each week at the Service Desk to be clipped in order to gain entry for Swimming Lessons. Lost or stolen cards are the responsibility of the cardholder and a $5.50 fee will be charged for a replacement card.
One adult spectator per Swim School student is permitted entry into the Centre free of charge to supervise their children (this excludes adult swimming classes).
Other family members attending on the day of your lesson will be charged a spectator admission fee. General attendance prices will incur for any family members wishing to swim.
For aqua baby, water baby classes only, two adults are allowed in free - one to participate in the class and the other to spectate. To assist the service desk staff on entry, you will be required to have your card stamped at the swim school office.
MAKE UP LESSON POLICY
If a lesson cannot be attended,the Swim School Office requires 24 HOURS NOTICE to be eligible for a make up lesson. Any notice less than 24 hours will require a doctor’s certificate. Exceptions will not be made so we kindly ask that you adhere to the policy to avoid disappointment of refusal.
A make up lesson is on a different day, arranged as a replacement for a missed lesson, which the Swim School has been notified about. These are not always beneficial, as you will not always have the same instructor. Therefore it is advisableto always attend your class.
A maximum of two make up lessons per term are allowed and must be completed within the term. Make up lessons are not guaranteed and there is NO credit/refund for monies paid for lessons not attended.
MEDICAL CONSIDERATONS
Please inform the Swim School Office of any medical considerations that the student may have. This information is important to theinstructor to be aware of the safety of yourself and others.
ENROLMENT
If you wish to join swimming lessons at the Sydney Olympic Park Aquatic Centre please send an email to aquatic@sopac.nsw.gov.au with your child's name, date of birth, and brief outline of their previous swimming experience so we can place you on our mailing list to receive information on programs and when to enrol for the coming term.
If you are a current student please proceed to the Swim School Enrolment Page click here
CANCELLATIONS
As of 1 July 2008, refunds will NOT be offered for missed lessons or cancellation of the term.
The Swim School Office must be notified of ALL lessons missed before the lesson time. Notification of less than 24 hours before the lesson must be accompanied with a Doctor’s Certificate.
Lessons missed, which the Swim School Office has not been notified about, will not be refunded or credited and there is no entitlement to Make Up Lessons.
Attempts should be made to arrange Make Up Lessons for those lessons missed unless illness is ongoing.
- Credits are only considered for students who have incurred the following – Major illness (contagious infections, broken bones), hospitalisation, moving house or relocation (out of the area - 10km)
Credits will not be granted for any other reason. This includes absences due to going away on holidays, exams or clashes with other activities.
Credits are calculated from the date the Swim School was notified of the cancellation.
Applications for credit need to be made within one month from the date of cancellation.
Credits are only considered for absences of three or more consecutive lessons.
Credit-money will be credited to you to use for future swim school programs and will remain on your file for 12 months.
To apply for credit:
An application for credit form must be completed. The following needs to be returned with the form.
- Letter outlining the reason for the application and the number of lessons missed (Attention letter: Aquatics Supervisor)
- Doctors certificate - required for all medical considerations, date’s need to reflect number of lessons missed.
- Receipt for swimming lessons.
- Swim School Pass - if paid in full.
- The Aquatics Supervisor will approve each credit.
Approval notification
Once your credit has been approved, a letter will be sent outlining the amount of credit the Swim School is holding. To make a future booking you will need to contact the Swim School to go through available options. There is no guarantee of a future preferred position in lessons.
PRESCHOOL PARENTS
At the end of Term 4 please notify the Swim School at re-enrolment time for Term 1 if your child will be going to school in the new year so they can progress to a School Aged classes.
Important:
If you miss a term and wish to enrol at a later time, you will be treated as a new enrolment and will need to enrol on our booking days. You will need to contact the Swim School office to place your name on a priority waitlist. If your child has missed more than one term, they will need to be reassessed beforehand.
ASSESSMENTS AND PROGRESSION
Students have been placed in an appropriate level for their ability. Progress is monitored throughout the term by your instructor and office staff. If you are concerned about your grading please see the Swim School office. A re-assessment cannot be guaranteed due to the number of assessments, but we will do our best to accomodate you.
Each level has a checklist of skills that must be accomplished in order to progress to the next level. It is up to the Swim School Assesor to whether all the skills have been achieved to a satisfactory standard.
Learning to swim is a long and ongoing process and can be, for many, a difficult skill to accomplish. Some students will remain on a plateau, while others progress in leaps and bounds. Breathing coordination is especially difficult to master and may take some time.
Please remain patient - our teachers shall do their best to make progress as rapid as possible.