Update Friday 6 November: COVID-19 Conditions. General admission/casual entry for recreational swimming only at a limited capacity has been extended until further notice subject to NSW Government Health Orders. Casual Health Club users, including those attending Group Fitness and Aqua Classes will be commence from Monday 9 November. Sauna, steam room and all spas remain closed until further notice. Visit COVID-19 Response for Terms and Conditions
FAQs
What are the benefits of Direct Debit
All Swim School students are enrolled on a perpetual basis. All student enrolment can only be ceased by completing the Direct Debit Lesson Cancellation Form.
How do I cease my Swim School enrolment and stop my Direct Debit payments
Complete the online Direct Debit Lesson Cancellation Form. Please note that all cancellations require two weeks’ notice prior to cancellation, as per Swim School’s terms and conditions.
How does it work
Once you have completed and submitted the Direct Debit Agreement Form, you will be required to pay the pro rata fee of the student’s first lesson. This fee could be one or two lessons, depending on when in the Direct Debit period you are enrolled. There after the fortnightly direct debit payment will commence from your nominated bank account or credit card. Please note, that Swim School lessons are run on a term basis and students will not be charged within the School Holidays unless the enrolled student has a lesson within the next direct debit period. Classes do not run on Public holidays therefore students will not be charged.
Can I choose my debit date?
Direct debit dates cannot be nominated; all debits are set fortnightly and are uniform across the swim school. Download the direct debit payment calendar.
What happens if my debit is rejected
Swim School may charge a rejection fees. However, customers will be notified by text message or email (contact details on your Swim School file) regarding any outstanding payment, which can be paid online.
Is there a service charge on credit cards
There are no service charges attached to credit cards for any Swim School payments. However please note that we only accept Mastercard or Visa card, and do not accept American Express.
What if I do not want to sign up to Direct Debit
Direct Debit is compulsory for all Swim School customers. This is set up upon confirmation of your first lesson through a nominated bank account or credit card.
Can I claim my Active Kids voucher?
We accept Active Kids vouchers for our swim school term program. Visit ServiceNSW tor redeem a voucher and complete our online Active Kids voucher application.