FAQs

Complete the online Direct Debit Lesson Cancellation Form. Please note that all cancellations require two weeks’ notice prior to cancellation, as per Swim School’s terms and conditions. 

Once you have completed and submitted the Direct Debit Agreement Form, you will be required to pay the pro rata fee of the student’s first lesson. This fee could be one or two lessons, depending on when in the Direct Debit period you are enrolled. There after the fortnightly direct debit payment will commence from your nominated bank account or credit card.  Please note, that Swim School lessons are run on a term basis and students will not be charged within the School Holidays unless the enrolled student has a lesson within the next direct debit period. Classes do not run on Public holidays therefore students will not be charged.

Direct debit dates cannot be nominated; all debits are set fortnightly and are uniform across the swim school. Download the direct debit payment calendar. 

Swim School may charge a rejection fees. However, customers will be notified by text message or email (contact details on your Swim School file) regarding any outstanding payment, which can be paid online.

There are no service charges attached to credit cards for any Swim School payments. However please note that we only accept Mastercard or Visa card, and do not accept American Express.

Direct Debit is compulsory for all Swim School customers. This is set up upon confirmation of your first lesson through a nominated bank account or credit card.

We accept Active Kids vouchers for our swim school term program. Visit ServiceNSW tor redeem a voucher and complete our online Active Kids voucher application.